# Email wording

> Change the emails your students receive.

Source: https://paatya.net/docs/academy/emails

Paatya sends emails to your students for you: when you add them, enroll them, when they finish a quiz or earn a certificate. Each email already has sensible wording. Under **Settings → Emails** you can change the wording to sound like your academy.

## The emails you can change

| Email | When it is sent |
| --- | --- |
| **Account activation** | When you add a student or invite an admin. It carries the link to choose a password. |
| **Password reset** | When somebody asks to reset a forgotten password. |
| **Sign-up code** | When a student [signs themselves up](https://paatya.net/docs/students/self-registration). It carries the 6-digit code. |
| **Sign-up for an existing account** | Instead of a sign-up code, when somebody signs up with an email that already has an account. It links to sign-in and to choosing a new password. |
| **Enrolled on a course** | When you enroll a student on a course and choose to notify them. |
| **Quiz marked** | When a student's quiz has been marked. |
| **Certificate issued** | When a student finishes a course and earns a certificate. |
| **Access ending** | 7 days and 1 day before a student's access to a course ends. Only for enrollments with an end date. |
| **Weekly summary** | A Monday note for students who asked for one. |
| **Daily digest** | One morning email for students on a daily digest. |
| **Sign-off** | The footer at the bottom of every course email and digest. |

Emails about billing, and your own welcome email, come from Paatya and cannot be changed.

## Change an email

1. In the left menu, click **Settings**. Then, in the settings menu under **Academy**, click **Emails**.
2. Click the email you want to change.
3. Edit the **Subject** and the **Body**. The body is plain text; line breaks are kept.
4. To add a detail that changes for each person, such as their first name, click it next to **You can use:**. It is added to the end of the body, for example ``. Move it where you want it.
5. Click **Preview** to see the email with sample values.
6. Click **Save**.

![Settings → Emails, editing the Enrolled on a course email](https://paatya.net/docs/img/academy-emails-1.png)

## What you'll see

The email shows an **Edited** badge in the list. From now on, that email goes out with your wording.

## Go back to the original wording

Open the email and click **Use default**. You'll see "Back to the default wording".

## If something goes wrong

- **"… is not available in this email".** You typed a `{{ }}` word that this email doesn't have, or spelled it differently. Only the words listed next to **You can use:** work. Click them rather than typing them.
- **"Write a subject for this email".** The **Subject** box is empty. Every email except **Sign-off** needs a subject.
- **The Sign-off link is missing.** Keep the link in **Sign-off**. It lets students change which emails they receive.

> **Tip:** Keep emails short, and keep the link in activation and reset emails. Without it, your students cannot set their password.

## Related

- [Branding](https://paatya.net/docs/academy/branding): set the support email that replies go to.
- [Add a student](https://paatya.net/docs/students/add-a-student)