# Refund a student

> Offer refunds, choose which courses and for how long, and refund a student.

Source: https://paatya.net/docs/course-payments/refunds

Refunds are up to you. They are **off** unless you switch them on, and even then you decide which courses they apply to, for how many days, and whether to refund a particular student.

## Before you start

- Your academy must sell **Online, through Paatya**. See [Set up course payments](https://paatya.net/docs/course-payments/set-up-payouts).
- Think about which courses to refund. A student can finish some courses in a day and then ask for their money back, so you may want to leave those out.

## Offer refunds

1. In the left menu, click **Payments**, then the **Setup** tab.
2. Under **4 Refunds**, switch on **Offer refunds**.
3. Enter the **Refund period**: how many days after paying a student can be refunded.
4. Click **Save**.

![The Refunds card: Offer refunds, and the refund period](https://paatya.net/docs/img/course-payments-refunds-1.png)

Every paid course is then refundable. To leave one out, open the course, switch off **Refunds within … days** on its **Price** card, and click **Save price**.

Students see the terms before they pay ("Refundable within 7 days of payment" or "Not refundable") on your website, at checkout and on their receipt.

Changing your terms affects only new purchases. A student keeps the terms they paid under. If you switch refunds off, someone who bought with a 7-day refund can still be refunded within those 7 days.

## Refund a student

1. In the left menu, click **Payments**, then the **Transactions** tab.
2. Click the payment. It shows the date the refund period ends, or says the course was sold without refunds.
3. Click **Refund the student**. This button shows only while the payment can be refunded.
4. Leave the amount as it is to refund everything that's left, or type a smaller amount. Then write the reason.
5. Click **Refund**.

![The refund form: the amount and the reason](https://paatya.net/docs/img/course-payments-refunds-3.png)

![Video: refunding part of a payment](https://paatya.net/docs/video/course-payments-refunds.mp4)

## What you'll see

- The payment shows **Refunded** or **Partly refunded**, and the refund is listed under **Refunds** with where the money came from.

  ![A partly refunded payment: the share taken back and the fee returned](https://paatya.net/docs/img/course-payments-refunds-2.png)
- The student gets the money back the way they paid, usually within 5 to 7 working days.

Refunding does not remove the student from the course. To take the course away too, do it from **Enrollments**.

## Who pays for a refund

- Your part of the refund is taken back from your payout account.
- On a fixed plan, Paatya's commission on the refunded part is returned, unless Paatya's rules say otherwise. On pay-as-you-go there is no Paatya fee to return.
- Razorpay does not give back its own charges on a refund. Whatever your share can't cover is taken from your academy's Paatya balance, and shows under **Usage & Billing → Transactions** as an adjustment.