# Enquiries

> Questions sent from your public page.

Source: https://paatya.net/docs/public-website/enquiries

Visitors to your public page can send you a question through an enquiry form. Every question lands on the **Enquiries** page of your academy, and your admins get an email about it. This page shows you how to turn the form on and keep track of replies.

## Turn on the enquiry form

The **starter page** already has the enquiry form, under **Get in touch**. There is nothing to set up.

On **your own page**, the form is part of a **Contact and enquiries** block:

1. Go to **Settings → Landing page**.
2. Click **Add block** and choose **Contact and enquiries**. Skip this if the block is already on your page.
3. Fill in any contact details you want to show: address, phone, email, opening hours, WhatsApp number and Google Maps link.
4. Make sure **Show the enquiry form** is on.
5. Click **Save draft**, then **Publish**.

For more about building your page, see [Your landing page](https://paatya.net/docs/academy/landing-page).

## What visitors fill in

The form asks for:

- **Your name**
- **Email**
- **Phone** (optional)
- **What would you like to know?** (optional)

When they click **Send message**, they see "Thank you!" and a note that you'll get back to them.

## Questions about a course

**Ask about this course**, on a course's page or on a course card, takes visitors to the same form with that course already chosen. The form then starts with "Asking about" and the course's name. The visitor can click **Change** to ask about something else instead.

![The enquiry form, asking about a course](https://paatya.net/docs/img/public-website-enquiries-2.png)

The enquiry keeps the course it was sent about, even if you rename or delete the course later.

## When a question arrives

- It appears on the **Enquiries** page with the status **New**.
- Every active admin gets an email with the visitor's details, the course they asked about if any, and their message. Reply to that email to answer the visitor directly.

## Work through your enquiries

1. In the menu on the left, click **Enquiries**.
2. Each enquiry shows the visitor's name, email, phone, message and when they sent it, and **About** with the course's name if they asked about one. Click the email address or phone number to contact them.
3. After you reply, click **Mark contacted**.
4. When the matter is done, click **Close**.

![The Enquiries page, with an enquiry about the Python course](https://paatya.net/docs/img/public-website-enquiries-1.png)

Use the two filters at the top:

- **Every course**, or one course, to see only the enquiries about it.
- **New**, **Contacted**, **Closed** or **All**. It starts on **New**, so you see what still needs a reply.

To bring back a closed enquiry, click **Reopen**. It goes back to **New**.

> **Tip:** When an enquirer decides to join, [add them as a student](https://paatya.net/docs/students/add-a-student) and [enroll them](https://paatya.net/docs/enrollments/enroll-students) on their course.

## If something goes wrong

- **No enquiries arrive.** Check your public page has a contact form. On your own page, the **Contact and enquiries** block must be there, not hidden, with **Show the enquiry form** on, and the page must be published.
- **An enquiry has no course, though the visitor came from a course page.** The course was taken off your website, or unpublished, before they sent it. Enquiries only remember courses visitors can see.
- **Admins get no email.** Check the enquiry is on the **Enquiries** page. If it is, look in your spam folder.

## Related

- [What visitors see](https://paatya.net/docs/public-website/what-visitors-see)
- [Other admins](https://paatya.net/docs/academy/admins)