Contact and Grievance Redressal

Version 2026-10-15, in force from 15 October 2026

Contact us

• Email: support@paatya.net
• Registered office: Paatya, Beeramguda, Hyderabad, Telangana

If you are a learner, your academy looks after your account and your courses. Write to the academy first; its contact details are on its website. This includes a course you paid for or a refund you are owed: if the academy does not resolve it, write to our Grievance Officer below.

Grievance Officer

In line with the Information Technology Act, 2000 and the rules made under it, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, complaints about Paatya, including about personal data or content hosted on it, may be sent to our Grievance Officer:

• Name: Rajkumar
• Email: support@paatya.net
• Address: Beeramguda, Hyderabad, Telangana

How complaints are handled

1. Tell us who you are, how to reach you, and what the complaint is about, with any links or references that help.
2. We acknowledge the complaint within 48 hours.
3. We resolve it within one month of receiving it, and tell you what we did.

A complaint about content that is unlawful, or that harms a child, is dealt with sooner, as the law requires.

If you are not satisfied with how a complaint about personal data was handled, you may take it to the Data Protection Board of India.