Paatya

Two-step sign-in

A code by email after your password, and backup codes.

Two-step sign-in adds a second check when you sign in. After your password, Paatya emails you a 6-digit code, and you type it in. Someone who learns your password still can't get into your academy without your email.

It's for admins and instructors, and every admin must use it: it protects your students, your money and your payout details. Students don't use it.

The first time you sign in

If you haven't set it up yet, Paatya does it with you when you sign in:

  1. Sign in with your email and password as usual.
  2. On Let's secure your account, open the email from Paatya and type the 6-digit code into Verification Code.
  3. Click Verify and sign in.
  4. On Save your backup codes, click Copy or Download and keep them somewhere safe. They're shown only this once.
  5. Tick I have saved these codes somewhere safe, then click Done.

From then on, every sign-in asks for a code. You can also set it up earlier yourself, as below.

Turn it on yourself

  1. Go to Settings → Security.
  2. Click Turn on. Paatya emails a 6-digit code to the address you sign in with.
  3. Type the code and click Turn on. If it didn't arrive, click Send a new code.
  4. Save your backup codes. Click Copy or Download, and keep them somewhere safe. They're shown only this once.
  5. Tick I have saved these codes somewhere safe, then click Done.

Settings → Security now shows Two-step sign-in is on, and how many backup codes you have left.

Tip: An admin who signs in without a code, for example straight after creating the academy, after accepting an invitation or after resetting a password, sees Set up two-step sign-in on every page until it's done. Click Set it up, enter the emailed code, and save your backup codes.

Sign in with a code

  1. Sign in with your email and password as usual.
  2. On the One more step screen, open the email from Paatya and type the 6-digit code into Verification Code. The code works for 10 minutes.
  3. Click Verify and sign in.

If the code doesn't arrive, wait for the timer and click Resend code.

On a computer only you use, tick Skip the sign-in code on this browser for 7 days on the sign-in form. That browser then won't ask for a code for a week. Don't tick it on a shared or office computer.

Use a backup code

Use a backup code when you can't get the email, for example when your inbox isn't available.

  1. On the One more step screen, click Use a backup code instead.
  2. Type one of your backup codes into Backup Code and click Verify and sign in.

Each backup code works once. When you're running low, get new ones.

Get new backup codes

  1. Go to Settings → Security and click New backup codes.
  2. Type your password and click Make new codes.
  3. Save the new codes, tick I have saved these codes somewhere safe, then click Done.

Your old codes stop working straight away.

Turning it off

Because two-step sign-in is required for every admin, Settings → Security doesn't show Turn off.

Note: Instructors find these settings under My account, not Settings → Security. To start again with new codes, use New backup codes above.

If something goes wrong

  • The code didn't arrive. Check your spam folder, then wait for the timer and click Resend code. Codes come from Paatya's address.
  • "That code is not right". Check the digits and try again. The message says how many tries you have left.
  • "Too many wrong codes". Go back and sign in again. You get a new code.
  • You were asked for a code on a browser you had skipped. Skipping lasts 7 days, and changing your password forgets every skipped browser.
  • You can't get the email and have no backup codes. Another admin can't turn it off for you. Email support@paatya.net from the address you sign in with, including your academy's address. We check it's you, then turn it off so you can sign in and set it up again.

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